Here is the breakdown on how to approve or decline cashback for the advocate.

When a discount code is shared and redeemed the cashback reward for the advocate needs your manual verification.

We implemented a manual verification system as a way of giving you absolute control over the solution and preventing reward abuse.

1- To approve/decline cashback first go to the Duos section in the Duo app section.

2- Select a duo that has a 'refundable' status

3- Select 'approve cashback refund' or 'decline'

4- If you have selected 'decline' you can add the reason ensuring transparency with the customer.

Duo is also sending post-purchase emails to the advocate as updates on the status of the cashback offer. Check out our email flow page to learn more about them.