Duo is a post-purchase referral program that leverages cashback as a reward to incentivize word of mouth marketing.

Increased Customer Base: By offering cashback instead of vouchers, brands attract customers who are motivated to get some money back on their purchase and share their experiences with others.

Cost Reduction: Duo's unique approach helps brands reduce their customer acquisition costs by incentivizing existing customers to refer new ones.

Nothing easier. Simply got to https://apps.shopify.com/duo. Install the Duo Shopify app and start the onboarding process.

Instead of 'advocate' and 'invitee' when a referral is successful, we call it a 'duo'

If a duo is not completed, meaning no one redeemed the discount code that was generated post-purchase. The cashback offer expires and no one gets the rewards: Cashback for the advocate and discount for the invitee.

To configure the rewards simply go to the referral program section in the Duo app and select the rewards tab.

You can then configure the rewards as cashback for the advocate and as a discount for the invitee.

The rewards are tied to the advocate order amount. You can create different order amount ranges to align with your profit margins.

To activate the post-purchase widget simply navigate to the widget section in the Duo app and toggle the switch to enable it.

In the email section of the Duo app, you can link your domain name to send email notifications directly from your own domain. This provides a more consistent and branded experience for your customers, enhancing trust and credibility.

Upload your logo, and it will be prominently displayed on the automated emails sent to customers when your Duo referral program is active.

For added branding control, customers on our Startup or Pro plans can also customize the email templates.

Widget Customization Coming Soon At this time, the post-purchase widget that displays the cashback offer cannot be customized.

Yes! You can track the performances of the Duo referral program through your shopify store on the Duo app homepage.

Cashback is the reward that the advocate will receive on their order after the post-purchase discount code is share and redeemed by an invitee.

Cashback is simply a percentage of the purchase that was made (without shipping costs and processing fees) that is credited back the advocate bank account.

Yes, we always recommend setting a minimum order value for the invitee to redeem the discount code. This will make sure that nobody is abusing the reward system and that you are still in control of your profit margins.

No, you cannot disable the email notification system. If you are startup and above you can fully personalize them with your branding and tone of voice.

Duo has a three tiered subscription model starting with a free version a startup plan at 29$ and a pro plan at 189$

Transactions are billed montly please refer to the Duo app billing section to see your renewal date.

Duo works solely on shopify with plans for more e-commerce CMS in the future.

No Duo wont affect the loading speed of your website thanks to our deep integration with the shopify ecosystem.

Yes, Duo is localized for international shoppers in English, Spanish and French with plans for other languages in the near future.

Duo is complying with the latest GDPR regulations as well as the shopify regulations regarding customer data.

Support is available for Duo. Simply go to your Duo shopify app and write us a ticket or contact us at [email protected]